Delay in responding to emails

Is the customer service really as horrible as I'm seeing it or is it just temporary?

I sent emails over 24 hours ago and have not received a response.

Today I opened another ticket and the service was quick, but the one I had before I didn't get a response.

I received emails confirming account opening and validation, order confirmation, but there is no human to respond to the emails sent?

This is because I am planning to move around 25 servers from another datacenter, but if I am having trouble obtaining information for purchase, I imagine the delay in responding regarding problems with technical support.

Hello Lars

There is no email in both inbox and spam.

I changed the email to @gmail so there is no doubt that it is not a problem with my email. I sent the first email asking about offers to migrate 20 servers and received no response.

I only got a response by opening a ticket on the website https://helpcenter.netcup.com/de/support. However, my questions have not yet been answered. Please note that I received the email with login details and order confirmation.

But the other emails that I expected a response from a human I received none. I also did not receive any new information about the orders. I sent an email asking about the coupon offer available on the website. I didn't receive a response either.

I received the order confirmation but there is no server on my panel or invoice available for payment. Everything very confusing. There is no panel showing a service ticket. It's basically using a form to communicate and waiting for someone to get back to you.

If there is a problem with email delivery, there is no way of knowing. At the moment I don't know if the orders made will actually be processed, if an error occurred, if I will still be able to use the coupon redeemed on the website (I didn't receive an email from both the company and gmail).

Complicated