I would like to share my situation with the community.
I think she's outrageous.
I am based in Ukraine and need to urgently move my servers to a safe location.
On 10/13/22 I ordered a "VPS 2000 G10 12M iv" server from netcup.de.
I got a call from netcup.de and I confirmed my reality and my need with my voice.
I was sent a password to login to the CustomerControlPanel
Moreover, I was informed that due to the war in Ukraine, I will be paid for 6 months of server operation.
Although I didn't ask for it. I am able to pay for it.
Everything seemed to be going well.
However, since then, my server has not appeared in the CustomerControlPanel.
On the evening of 10/14/22, I contacted the support service with a question about how to access the server. It was an NCSUP-39285 request.
However, I received no answer.
On Monday 10/17/10, I repeated the question about the server twice and finally received the following answer in the evening:
"We have received your request and will address your concerns as early as possible. We just ask for a bit of patience and promise not to keep you waiting too long.
Thank you for your understanding."
It has been 18 hours since this reply and there has been no further response from netcap.de
The facts are this. I ordered a server on 10/13/22 and today 10/18/10 I don't have a server.
I can say that if I had worked with such a speed, I would have already lost my job.
So I'm looking for another cloud service where I can run virtual machines.
If anyone can recommend an inexpensive company with good service, I would be grateful.
P.S. This is urgent. Today we had attacks on power plants and I'm afraid I won't have time to send the images to another place.
